Privacy Policy

Phoenix Mechanical is committed to protecting the privacy and security of your personal information. We use industry-standard practices for data collection, storage, and processing to help protect your information from unauthorized access, alteration, disclosure, or destruction.

Personal information may include your name, contact information, phone number, email address, and information related to services you request from us. Access to personal information is limited to authorized personnel who need the information to provide services, communicate with customers, or perform necessary business functions.

Mobile phone numbers and SMS messaging opt-in data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Your information is used to provide requested services, appointment communications, billing notifications, dispatch notifications, job updates, surveys, and other relevant service-related communications.

You may opt out of receiving text messages from us at any time by replying STOP to any message you receive. Once you opt out, you will no longer receive SMS communications from us unless you choose to re-enroll.

Collecting Personal Information

When you visit our Website, we may automatically collect certain non-personal information, including your domain name, IP address, browser type, operating system, referring website, pages visited, and the amount of time spent on our Website.

We may also work with third-party service providers that use cookies, pixels, and other similar technologies to collect information about your activity on our Website and elsewhere on the Internet. This information may be used for website analytics, advertising, remarketing, and improving your online experience.

Additionally, we collect information that you voluntarily provide to us through our Website, by phone, in person, or through other methods of communication. This information may be used to respond to inquiries, provide requested services, communicate with you about appointments, and inform you about relevant products, services, specials, or changes to this Privacy Policy.

SMS Messaging & Consent

Phoenix Mechanical may collect SMS opt-in consent verbally from customers. Customers may choose to opt in either in person at our physical location or during a phone call with our staff.

When a customer registers for the first time, we may request their phone number and ask whether they would like to receive SMS-based communications, which may include:

  • Billing notifications
  • Appointment reminders
  • Dispatch notifications
  • Job updates
  • Job completion surveys

Customers who opt in will be informed that message and data rates may apply, message frequency may vary, and they may text HELP for assistance or STOP to unsubscribe at any time. Customers will also be informed that their mobile phone number and SMS opt-in information will not be shared with third parties for marketing purposes.

By submitting our contact form or otherwise signing up to receive text messages, you consent to receive SMS communications from Phoenix Mechanical at the phone number provided. Messages may be sent using automated technology or an autodialer.

Message and data rates may apply. Message frequency varies. Consent to receive text messages is not a condition of purchase. Reply HELP for help or STOP to unsubscribe. After opting out, no further messages will be sent unless you re-enroll.

Using Information

We may use information we collect for our internal business purposes, including:

  • Providing and improving our products and services
  • Responding to customer inquiries and service requests
  • Scheduling and managing appointments
  • Sending service-related communications
  • Improving our Website and user experience
  • Analyzing Website traffic and usage
  • Supporting advertising and remarketing efforts
  • Communicating information about services, specials, or promotions

We may contact you using the information you provide when necessary to respond to inquiries, provide requested services, or communicate important information related to your account or service.

Protecting Information

Phoenix Mechanical generally follows accepted industry standards and uses reasonable administrative, technical, and physical safeguards to protect the information we collect and receive.

These safeguards are designed to help protect personal information, account information, transaction information, and other data stored on or transmitted through our Website against unauthorized access, alteration, disclosure, or destruction.

While we take reasonable precautions to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Web Browser Cookies

Our Website may use cookies and similar technologies to enhance your browsing experience and collect information about Website usage. Cookies are small data files that may be stored on your device by your web browser.

You may configure your browser to refuse cookies or notify you when cookies are being used. Please note that disabling cookies may affect the functionality of certain portions of our Website.

Cookies may be used for website functionality, analytics, advertising, and other purposes. Information collected through cookies may be combined with other information collected through our Website.

Sharing Information

Phoenix Mechanical does not sell, trade, or rent your personal identification information to others.

We may share aggregated or non-personally identifiable information with business partners, trusted affiliates, advertisers, and service providers for purposes such as website analytics, business operations, and advertising.

We may also share personal information with third-party service providers when necessary for them to perform services on our behalf, such as scheduling, communications, payment processing, website services, or other business functions. We will obtain consent for such sharing when legally required.

Mobile phone numbers and SMS opt-in data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may disclose personal information or an IP address when required by law or when we have a good-faith belief that disclosure is necessary to:

  • Comply with a legal obligation or government request
  • Cooperate with an investigation of suspected unlawful activity
  • Protect the rights, property, or safety of our Website, business, customers, or others
  • Identify or investigate individuals who may be violating applicable laws or the rights of others
  • Prevent misuse of our Website or related services

If you voluntarily submit personal information in a public area related to our Website, such as a comment section, discussion board, or other public forum, that information may be viewed and collected by others. We cannot control how third parties may use information that you make publicly available.

Third-Party Websites

Our Website may contain links to third-party websites, including websites operated by partners, suppliers, advertisers, sponsors, licensors, or other third parties.

Phoenix Mechanical does not control and is not responsible for the content, privacy practices, security, or policies of third-party websites. These websites may have their own privacy policies and terms of use.

Your use of any third-party website is subject to that website’s own terms, conditions, and privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

Privacy Policy Changes

Phoenix Mechanical may update this Privacy Policy from time to time at our discretion. When changes are made, we will update the date shown at the bottom of this page.

We encourage you to periodically review this Privacy Policy to remain informed about how we collect, use, and protect your information.

Your Consent

By using our Website, you acknowledge that you have read and understand this Privacy Policy and consent to the practices described herein. If you do not agree with this Privacy Policy, please discontinue use of our Website.

Your continued use of the Website following the posting of changes to this Privacy Policy constitutes your acknowledgment of those changes.

If you would like to opt out of certain online advertising or tracking practices, you may visit the following resources:

SMS Terms & Conditions

By opting in to receive SMS communications from Phoenix Mechanical, you consent to receive text messages related to your requests and services. These messages may include appointment confirmations and reminders, billing notifications, dispatch notifications, job updates, follow-ups, job completion surveys, and occasional promotional or seasonal offers.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and mobile plan.

You may reply HELP for assistance or contact Phoenix Mechanical directly for support. You may opt out of SMS communications at any time by replying STOP. After you send STOP, no further SMS messages will be sent unless you re-enroll.

Consent to receive SMS messages is not a condition of purchase. Messages may be sent using automated technology or an autodialer.

Your mobile phone number and SMS opt-in information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

For additional information about how we collect, use, and protect your information, please review this Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact Phoenix Mechanical

Last Updated: March 28, 2025